Murdock Builders Merchants are delighted to be able to offer our new Click & Deliver service to both Account and Cash payment customers from all of our Branches in Northern Ireland. Please read the information below to see how you can enjoy the convenience of ordering from home or from the office, and having your goods delivered to your selected address.
Once you place your order online you can typically have your goods delivered within 2 working days. Please note that order fulfilment will be subject to stock availability at your selected Branch.
GETTING READY TO PLACE A CLICK & DELIVER ORDER
CLICK & DELIVER
PAYMENT OPTIONS FOR CLICK & DELIVER CUSTOMERS
Payment for Click & Deliver will normally be taken over the phone in advance of the order being despatched. However, we cannot accept card payments greater than £500 over the phone. If your purchase totals over £500 you will be asked to come into the Branch to make payment prior to your order being despatched.
Customers who have a Credit Account will be able to set their Click & Deliver order against their account. Customers will be able to view their Credit Account balance information at any time by logging in to their account via the website. This information is updated on a daily basis.
HOW DO I RETURN CLICK & DELIVER ITEMS?
Returning any Click & Deliver item is easy as long as it is in a resalable condition AND it is a stocked item i.e. it was not ordered in especially for you. Returns must be made within one month of purchase. Simply take the item/s to the relevant Branch with the original invoice and we will arrange a credit to your account or a refund. For items which are too large for you to return yourself you should contact the preferred Branch to arrange collection from your location. Collections by Murdock’s will incur a collection charge. Once the items have been returned to us in resalable condition we will issue a credit to your account or a refund.
Please be aware that a 15% re-stocking charge will apply to all goods purchased and later returned. Certain goods cannot be returned e.g. goods specially brought in for a customer, perishable goods with a sell-by date, damaged goods
CAN I CANCEL MY ON-LINE CLICK & DELIVER ORDER?
To cancel an online order you must contact the relevant Branch directly.